Where we ship
We currently ship to [COUNTRIES / REGIONS].
Processing time
Orders are processed within [1–3 business days], excluding weekends and public holidays. You will receive a confirmation email with tracking details once your order ships.
Orders placed at weekends or on public holidays are processed on the next working day. During sale periods, processing may take longer.
Delivery times and costs
Delivery estimates begin from the date of dispatch, not the date of order. They are estimates and not guarantees — carrier delays, customs, and weather are outside our control.
Free shipping
We offer Free Shipping Worldwide
Tracking
You will receive a tracking number by email once your order is dispatched. It may take up to 48 hours for tracking to show movement.
Customs, duties and taxes
For international orders, any import duties, taxes or customs fees are the responsibility of the recipient and are not included in the price or shipping cost. These are levied once the parcel reaches its destination country.
A note on lithium batteries
The hydrogen water bottle contains a built-in rechargeable lithium battery. This is shipped in accordance with applicable carrier regulations. If you intend to fly with your bottle, carry it in your hand luggage rather than checked baggage, and check your airline's current policy.
Incorrect addresses and failed deliveries
Please check your shipping address carefully at checkout. We cannot redirect a parcel once it has been dispatched. Parcels returned to us because of an incorrect address may incur a reshipping cost.
Lost or damaged parcels
If your order has not arrived within the estimated window, or arrives damaged, contact us at hydrojenbottlesupport@gmail.com and we will open an investigation with the carrier.
See also: refund policy · warranty