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Returns
You have [RETURN WINDOW — e.g. 30] days from the date you receive your order to request a return.
To be eligible, the item must be in the same condition you received it — unused, with the membrane not activated where possible, and in its original packaging with all accessories included. You will need your order confirmation or proof of purchase.
To start a return, contact us at hydrojenbottlesupport@gmail.com. If your return is accepted we will send instructions on where and how to send the item. Items returned without first requesting a return will not be accepted.
Return shipping costs
Return postage is paid by [WHO PAYS — e.g. the customer, except for faulty items].
Damaged, faulty or incorrect items
Please inspect your order on delivery and contact us immediately if the item is damaged, defective, or not what you ordered. Photographs of the item and the packaging help us resolve this quickly. Faults covered by warranty are handled under our warranty terms.
Items we cannot accept
- Bottles that have been used with anything other than clean drinking water.
- Items with damage caused by misuse, including submerging the base or dishwasher use.
- Items returned outside the return window.
- Gift cards and sale items marked as final sale.
Exchanges
The fastest way to exchange — for example, to swap silver for black — is to return the item you have and place a new order once the return is accepted.
Refunds
We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method within [PROCESSING TIME — e.g. 5–10 business days]. Your bank or card issuer may take additional time to post it to your account.
Contact
Questions about a return: hydrojenbottlesupport@gmail.com or via our contact page.